Dealing with a new vendor for the first time you never know how easy or difficult it will be to work with them. How well a vendor works with the retailer can make a big difference in the success of a product line. With the tens of thousands of products we sell, finding a vendor that has good products, are responsive, reliable, and values input from the retailer’s perspective are few and far between.
I had the opportunity to work with Timbers for the first time a few months ago, and I thought I would provide the following feedback.
Quality of products:
The finish on the spoons and utensils was far better than I had anticipated. One of our customers described it “like butter” as they slid their hand over the large spoon.
Working with Timbers has been a dream. They walked me through how things would go and it worked out perfectly ~Very well-organized and thought out processes.
Because our stores are in Alaska, it is an often the case that we have shipping issues with many of our vendors. That said, with Timbers not only did the products arrive quickly, but the entire order was extremely reasonable. A large part of this decreased price was due to Timbers going the extra mile by pricing the freight several different ways (through different sources) so that I could choose what would work best for us.
The most unexpected thing a company has ever done for me is when I let Timbers know that I was unable to find and purchase a particular type of product our customers wanted. They asked me a few questions about the shape and design and Timbers made a mock up for me to see. I was amazed! The price was the same as what I had seen out on the market for a similar type of product and now it is a custom piece we can sell and a great introduction to our customers regarding Timbers and the quality and level of service they deliver.